Contact app support
For questions, problems, or feedback about the app, email support@blackcreekcodeworks.com.
Tell us what happened
Include the details below so we can better understand your question.
- The app name and version.
- Your iPhone model and iOS version.
- What you were doing and what happened.
- Any steps that help reproduce the issue.
If a screenshot would help, remove private property details or personal information you do not want to share. Never send passwords.
Location & route recording
If your location is unavailable or a route is not recording as expected, check the app’s location permission in iOS Settings. Route recording is started by you and can continue in the background while active. Stop the recording when you are finished.
Photos & attachments
You choose the photos you attach, either through the camera or photo selection. If you cannot take a photo, check the app’s camera permission in iOS Settings. Attachment files are stored locally on your device.
Backup & Restore
You control when to use Backup & Restore. Keep your backup files in a location you can find again. If you need help, describe whether you were creating a backup or restoring one and include any error message. Do not email your backup file unless you have considered the private information it may contain.
Privacy & other questions
Read the Property Mapping App Privacy Policy for how the app handles location, attachments, and backups. For general inquiries, visit Contact.